QAD – Service Demo

Industry: Cloud ERP, Discrete Manufacturing, Distribution, Process Manufacturing, Service Industries, Warehouse Managment

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Video Overview

⭐ SEO-Rich Description

This video demonstrates how QAD empowers manufacturers to elevate customer satisfaction and turn service operations into a powerful competitive advantage. With fully integrated, real-time service management, QAD helps teams respond rapidly to customer requests, streamline support workflows, and improve service quality across the entire organization.

Support managers begin their day with intuitive dashboards that highlight service performance, open issues, and customer action items. Role-based menus ensure each support representative sees exactly what they need—whether managing on-site service calls, RMA processing, depot repair, service contracts, or quoting activities. New or occasional users can easily follow guided process maps to complete tasks with confidence.

QAD eliminates inefficient manual processes by centralizing action requests, linking directly to sales orders or invoices, and enabling attachment of photos or documentation. Embedded workflows intelligently guide users through the next step—such as automatically generating an RMA or creating a service order—ensuring fast, accurate, and consistent service execution.

Engineers in the field gain full mobile access to service orders, parts, labor, and cost tracking, no matter what device they use. With real-time updates and automated workflow-driven billing, QAD helps ensure every service activity is completed efficiently and invoiced on time. Even sales follow-up becomes seamless—support reps can instantly notify sales teams about quotes or leads directly within the system.

By integrating service management with quality control, corrective actions, and preventative maintenance tracking, QAD provides a complete service ecosystem that strengthens customer loyalty, reduces operational costs, and enables more dependable, predictable service performance. This is next-generation ERP—rapid, agile, and effective.