SEO-Rich Description
In this part of the Infor CloudSuite Industrial (CSI) video series, we explore how customer service professionals in manufacturing use a cloud-based ERP system to manage end-to-end customer interactions, from quoting to order fulfillment and service tracking. The video follows Claire Summers at Progressive Industries, a manufacturer of configured forklifts, as she converts a previously prepared quote into a confirmed order while collaborating with colleagues across production and purchasing.
Using CloudSuite Industrial’s customer 360 view, Claire accesses all critical information about her customers, including company details, order history, service requests, and outstanding parts. The platform allows her to drill down into specific order and service details, update delivery dates, and proactively communicate with production and purchasing teams to meet customer expectations.
The browser-based ERP interface ensures that Claire can track orders, manage service requests, and collaborate across departments efficiently in real-time. This video highlights how CloudSuite Industrial’s collaboration tools, guided selling, and order management features empower customer service teams to provide faster, more accurate, and more transparent interactions with customers, improving both customer satisfaction and operational efficiency.
Viewers will learn how Infor CloudSuite Industrial streamlines quoting, order management, and service tracking, providing manufacturers with the speed, agility, and visibility needed to enhance top-line sales and bottom-line profitability. Future videos in the series showcase additional roles at Progressive Industries and how CloudSuite Industrial supports the full manufacturing lifecycle.
Discover how Infor CloudSuite Industrial helps manufacturing companies optimize customer service, streamline workflows, and collaborate effectively across the enterprise.
SEO Keyword List
Primary Keywords
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Infor CloudSuite Industrial
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CloudSuite Industrial ERP
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Manufacturing ERP software
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Industrial ERP system
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Customer service ERP
Customer Service & Sales Keywords
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Guided selling ERP
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Configure price quote (CPQ) software
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Customer 360 view ERP
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Order management ERP
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Quoting and order processing
Collaboration & Productivity Keywords
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ERP collaboration tools
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Real-time ERP collaboration
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Browser-based ERP system
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Analytics & Visibility Keywords
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ERP dashboards and reporting
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Sales and order analytics
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Service request tracking ERP
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Enterprise visibility software
Cloud & Mobility Keywords
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Manufacturing Industry Keywords
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Industrial machinery ERP
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Forklift manufacturing software
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Configure-to-order manufacturing ERP
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Discrete manufacturing ERP
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Long-Tail Keywords
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How customer service uses Infor CloudSuite Industrial
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ERP software for quoting and order management
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Cloud ERP for guided selling and collaboration
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Manufacturing ERP with integrated CRM
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Streamline service and order tracking ERP
