Customer Returns and Backward Traceability In Plex

This video explores how the Plex system helps manufacturers manage customer returns and trace materials in Plex. It highlights a dedicated customer returns module for tracking issues and credits, and emphasizes lot trace capabilities to see the flow of materials both forward and backward. A visual traceability tree reveals the components within finished products, allowing users to then put affected materials on hold, preventing them from reaching customers. Ultimately, the system provides visibility for efficient containment and streamlines the overall return process.