✅ Description (Infor CSI / SyteLine Service Management Webinar)

This transcript captures a detailed Infor SyteLine (CloudSuite Industrial) Service Management webinar, hosted by Decision Resources, Inc. The session—moderated by marketing manager Emily Bull—introduces attendees to the powerful service management capabilities available within Infor CSI / SyteLine ERP. Led by Senior Business Solutions Consultant Mike Stitt, a 35-year manufacturing and distribution expert, the webinar explores how organizations can streamline field service operations, manage service calls, schedule repairs, track units, and improve warranty and contract management using the CSI Service Management module.

The presentation covers the evolution of the module—formerly known as FS+ or Field Service Plus—and highlights how the service application integrates tightly with core SyteLine capabilities such as customer orders, serial tracking, job costing, and scheduling. Viewers are guided through the fundamentals of unit maintenance, including unit configuration, warranty tracking, service contracts, and consumer details for installed products. The session also demonstrates the built-in call center functionality where users can log service calls, manage inquiries, utilize a searchable knowledge base, and transition activities into service orders.

From there, the webinar dives into the complete service workflow: generating service orders, scheduling technicians, recording labor and material usage, capturing costs, and managing billable versus warranty work. Attendees also get insight into the mobile service application that enables technicians to document work from smartphones in real time. With a focus on version 10 of CloudSuite Industrial, the presenter walks through real examples using customer orders, serialized units, service history, and job links—giving manufacturers and distributors a practical understanding of how CSI Service Management enhances operational efficiency, improves customer support, and centralizes all repair, warranty, and field service activities within one unified ERP platform.

🔑 Keyword List

Primary Keywords

• Infor SyteLine service management

• CloudSuite Industrial service module

• Infor CSI field service

• SyteLine FS+ Field Service Plus

• Infor service management demo

• SyteLine ERP service functionality

Secondary Keywords

• ERP service management features

• SyteLine unit maintenance

• CSI warranty management

• Service contracts in SyteLine

• Infor call center module

• ERP for field service operations

• CSI job costing for service orders

Long-Tail Keywords

• How to manage service orders in Infor SyteLine

• SyteLine unit configuration and serial tracking

• Best ERP for service and repair operations

• CloudSuite Industrial service scheduling demo

• Using CSI mobile service application

• How CSI tracks warranty and non-warranty work

Industry Keywords

• Manufacturing field service ERP

• Distribution service management software

• Service call tracking system

• Installed base management ERP

• ERP with advanced service scheduling

• Product lifecycle and service history tracking

Conversion-Focused Keywords

• Infor CSI service management webinar

• SyteLine ERP demo registration

• CloudSuite Industrial service module overview

• SyteLine consulting and implementation services

• Upgrade to CSI version 10 service features