What is Oracle Service? With Oracle Service, you know your customers better. Predict their needs, support their service channel of choice, and give them the level of service they expect. From self-service to conversations with live agents, knowledge articles to intelligent advice, video chat to field service, and everything in between, Oracle Service is here for your customer service needs.
This video highlights how a company’s customer service interactions significantly impact their perception, emphasizing the need for agents and customers to easily access accurate information. Oracle Service aims to enhance the customer experience by providing a comprehensive view of each customer and their history, enabling proactive and personalized support across various channels. By unifying data, leveraging intelligence, and employing features like knowledge management and AI-driven scheduling, the goal is to resolve issues efficiently and strengthen customer relationships, ultimately leading to increased satisfaction and loyalty.
