✅ SEO-Rich Description

Discover the newest advancements in Microsoft Dynamics 365 Customer Insights, Sales, and Commerce, designed to help organizations elevate customer experiences, streamline sales processes, and optimize digital commerce at scale. Follow Adatum, a modern electronics company, as they prepare to launch their new 23″ Adatum Touchscreen Monitor using the latest wave of AI-powered capabilities—including Copilot-driven insights, automated customer journeys, intelligent content creation, and enhanced B2B commerce tools.

In Dynamics 365 Customer Insights, Adatum’s marketing team uses Copilot to analyze customer data quality, uncover audience predictions, and surface actionable insights about preferences, behaviors, and location trends. With Dialogue with Data, they ask natural-language questions and instantly receive enriched insights. Using Query Assist, they build precise customer segments simply by describing their target audience in everyday language. Copilot then automatically generates an end-to-end event journey featuring invitations, registration forms, reminders, and thank-you messages—complete with brand-aligned creative content, AI-recommended visuals, and tone-of-voice customization through Content Ideas and Style Assist.

During the launch event, record attendance is achieved thanks to smart segmentation and personalized experiences. Afterward, AI-driven attribution analytics reveal which marketing actions had the biggest impact, while intelligent lead scoring and automated lead routing pass high-intent leads to the sales team exactly when they’re ready to convert.

In Dynamics 365 Sales, sellers receive AI-enriched lead summaries, relationship insights, budget details, and close predictions immediately upon opening a lead. Multi-user sequences keep teams aligned, and Copilot generates personalized emails, follow-ups, call recommendations, prep notes, deal proposals, and real-time guidance during Teams meetings. With automated actions minimizing administrative work, sellers can focus on building relationships and closing deals faster across Dynamics 365, Teams, and Outlook—powered by Sales Copilot.

Meanwhile, Adatum expands product distribution using Dynamics 365 Commerce, enabling rapid onboarding of new distributors through a streamlined sign-up flow. The enhanced B2B portal provides negotiated pricing, promotions, real-time inventory visibility, and direct ordering capabilities. With AI-powered product enrichment, teams easily improve SEO, product descriptions, and marketing copy. Integrated media management tools allow users to upload, edit, crop, and automatically optimize images for desktop and mobile—resulting in a richer customer experience and faster e-commerce workflows.

These innovations in Customer Insights, Sales, and Commerce mark a significant leap forward for organizations looking to deliver personalized, data-driven, and AI-enhanced customer experiences from marketing to sales to fulfillment.

🔑 SEO Keyword List

Primary Keywords

• Dynamics 365 Customer Insights

• Dynamics 365 Sales

• Dynamics 365 Commerce

• Microsoft Dynamics 365 Copilot

• AI-powered customer journeys

Secondary Keywords

• Dynamics 365 marketing automation

• Intelligent lead scoring

• Automated lead routing

• Sales Copilot AI

• Customer data platform Microsoft

• AI content creation marketing

• B2B commerce portal

• Product enrichment with AI

• Real-time inventory visibility

• AI-driven sales email generation

Long-Tail SEO Keywords

• How to use Copilot in Dynamics 365 Customer Insights

• AI-assisted customer segmentation in Dynamics 365

• Dynamics 365 Sales lead management best practices

• Using AI to accelerate deal cycles in Microsoft Sales

• Commerce B2B onboarding automation Microsoft

• Improve product descriptions with AI in Dynamics 365 Commerce

• Natural language data queries in Customer Insights

• AI-enhanced Teams selling experience

• Inventory visibility across multi-channel commerce

• Automated marketing journey creation with Copilot