SEO-Optimized Description
This video highlights how Infor CloudSuite Industrial (CSI) empowers manufacturing companies to deliver exceptional customer service through a secure, self-service customer portal. Designed to meet the modern challenges of industrial manufacturers, CloudSuite Industrial is an enterprise-wide manufacturing ERP solution that provides the speed, agility, and visibility needed to drive both top-line revenue growth and bottom-line profitability.
In this sixth installment of the “Day in the Life” video series, viewers follow Brian Loam, a plant manager at Stevenson Sporting Goods, a customer of Progressive Industries, an industrial machinery and equipment manufacturer specializing in configured forklifts. The video demonstrates how CSI enables Progressive to extend real-time access to critical business information—strengthening customer relationships and improving operational efficiency.
Through the CloudSuite Industrial customer portal, Brian can securely log in to view order history, invoice details, account balances, shipment tracking, service history, and attached documents without contacting customer service. This self-service access reduces response times, improves transparency, and frees up internal customer service teams to focus on higher-value activities.
The video also showcases CSI’s integrated knowledge base and service management functionality. When Brian encounters a forklift error code, he quickly searches the knowledge base, identifies the issue, and reviews recommended actions. When the issue requires expert support, he easily logs a service incident directly through the portal—selecting the equipment, describing the problem, and submitting the request in minutes.
With complete visibility into current and past service incidents, Brian can track issue resolution and analyze historical equipment performance, helping him keep operations running smoothly. For Progressive Industries, CloudSuite Industrial enables faster service response, improved customer satisfaction, and stronger long-term partnerships.
This demo illustrates how Infor CloudSuite Industrial goes beyond traditional ERP by extending value to customers—combining manufacturing ERP, service management, customer self-service, and cloud-based collaboration into a single, unified platform.
SEO Keyword List
Primary Keywords
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Infor CloudSuite Industrial
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CloudSuite Industrial ERP
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Manufacturing ERP software
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Cloud ERP for manufacturing
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Industrial ERP solution
Customer Portal & Service Keywords
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Manufacturing customer portal
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ERP customer self-service portal
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Service management ERP
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Equipment service tracking
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Forklift service management
Manufacturing & Industry Keywords
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Industrial machinery manufacturing
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Equipment manufacturing ERP
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Configure-to-order manufacturing
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Manufacturing operations management
ERP Capabilities Keywords
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Order history and invoice tracking
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ERP knowledge base
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Service incident management
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Asset and equipment tracking
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Cloud-based ERP platform
Business Value Keywords
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Improve customer experience manufacturing
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Reduce customer service workload
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Increase operational visibility
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Manufacturing process optimization
Cloud & Technology Keywords
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Cloud-based manufacturing software
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SaaS ERP for manufacturers
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Secure ERP customer access
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Real-time ERP visibility
Long-Tail Keywords
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How Infor CloudSuite Industrial customer portal works
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ERP solution for equipment service management
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Cloud ERP for industrial manufacturers
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Infor CSI service management demo
