Introduction to Dynamics 365 Customer Voice

Dynamics 365 Customer Voice is a powerful tool for collecting and analyzing customer feedback through surveys. It allows businesses to create, distribute, and manage surveys within organized “projects” that can share metrics and settings. The platform offers ready-to-use templates and customization options for branding, logic, and personalization, making it easy to gather insights with minimal setup. Survey responses can be viewed and analyzed, with automatic dashboards generated for key satisfaction metrics like Net Promoter Score (NPS) and customer satisfaction (CSAT).