✅ SEO-Rich Description (Optimized for YouTube & Search Engines)

Explore how Microsoft Dynamics 365 Marketing and Customer Insights empower organizations to deliver hyper-personalized, real-time customer journeys at scale. This feature overview demonstrates how marketers can use the new personalization experience to tailor messaging with customer profile data, trigger attributes, fundraiser details, and other engagement signals—all directly within their campaigns.

Learn how Dynamics 365 Marketing uses natural language query generation to build intelligent audience segments, such as identifying first-time donors at an event. See how personalized branching can be applied to welcome new donors, nurture existing contributors, and trigger email or SMS follow-ups based on customer actions—or inaction, such as unopened emails.

Discover how easy it is to create automated follow-up messages, define exit criteria to prevent over-messaging (e.g., excluding donors who recently contributed), and ensure every communication respects the customer’s engagement history. With real-time marketing powered by Customer Insights, organizations can orchestrate meaningful, data-driven experiences that deepen relationships through every message, channel, and touchpoint.

Whether you’re running campaigns for fundraising, events, retail, or B2B engagement, Dynamics 365 Marketing gives you the tools to build smarter journeys, personalize at scale, and deliver customer experiences that truly resonate.

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