This video from QAD Inc. showcases their service management software designed to enhance customer satisfaction and transform service operations. The demonstration illustrates how the system streamlines various processes, such as handling product returns (RMAs), scheduling on-site service, managing service contracts, and generating quotes, all within a unified platform.
By providing support managers and representatives with real-time information, automated workflows, and accessible data, QAD aims to enable rapid responses, improve efficiency, and ultimately turn customer service into a key differentiator and revenue driver for manufacturers.
